Privacy Policy
Last updated:
Mavqo Digital ("we", "us") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, and the rights you have under Kenya's Data Protection Act, 2019.
Information we collect
Information you give us
When you request a demo, a quote or a consultation, or send us a message, we collect the details you enter, such as:
- your name, email address and/or phone number;
- your organization's name and size;
- the products or services you're interested in, your website address, budget range and timeline;
- any message you choose to send us; and
- your preferred contact method.
Information collected automatically
- Campaign information: if you arrive from an advert or link containing campaign tags (such as UTM parameters), we record those tags and the page you submitted a form from, so we know which marketing is working.
- Security information: we store a one-way, salted hash of your IP address with form submissions to prevent spam and abuse. We do not store your IP address itself.
- Analytics cookies (only with your consent): if you accept cookies, we use Google Analytics and Google Ads measurement to understand how visitors use the site and measure our advertising. If you decline, these tools do not set analytics or advertising cookies.
How we use your information
- to respond to your enquiry and arrange demos, consultations or quotes;
- to prepare proposals and, if you become a client, to deliver our services;
- to understand and improve our website and marketing; and
- to protect our website against spam and misuse.
We rely on your consent (which you give when submitting a form) and our legitimate interest in responding to business enquiries and keeping our website secure. We do not sell your personal data, and we do not send names, contact details or messages to analytics or advertising platforms.
Who we share it with
We share personal data only with service providers who help us run this website and respond to you, such as:
- our website hosting and database providers;
- our email delivery provider, which sends enquiry notifications and confirmations; and
- Google, for analytics and advertising measurement, only if you accept cookies.
Some of these providers may process data outside Kenya. Where this happens, we take steps to ensure appropriate safeguards are in place as required by the Data Protection Act.
How long we keep it
We keep enquiry records for as long as needed to respond to you and manage any resulting business relationship, and then delete or anonymize them in line with our retention schedule. If you would like your enquiry deleted sooner, contact us.
How we protect it
Data is encrypted in transit, access to enquiry records is restricted to authorized staff, and administrative actions are logged. No system is completely secure, but we work to protect your information.
Your rights
Under the Data Protection Act, 2019 you have the right to:
- be informed of how your data is used;
- access the personal data we hold about you;
- ask us to correct or delete inaccurate or unnecessary data;
- object to processing of your data; and
- withdraw consent at any time.
To exercise any of these rights, contact us via sales@mavqo.ke. If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
Cookies
Analytics and advertising cookies are only used if you click "Accept" on our cookie banner. To change your choice, clear this site's data in your browser and the banner will appear again.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.